• support

    By setting your Profile language to Spanish, you can see all screens, menus and labels in Spanish.

    We're working on a feature that will also offer Authors the ability to create multilingual content for their Skills, References and Cards, but for now only the original language as entered is available.

    Effective: v1.0.4.3

    posted in Announcements read more
  • support

    Managers have the ability to set up recurring card enrollments for their Learners. Once a recurring enrollment schedule has been set up, Pract.us starts new cards on auto-pilot. But if you want to change the schedule, or even cancel it altogether, then follow these steps:

    1. Choose Learn in the side menu.
    2. Go to the card with the recurring enrollment and choose the Enroll button

    upload-87e0df55-f341-4e1b-b1fb-92b8f38bc4ea

    1. In the pop-ip menu that appears, turn the Recurring Enrollment switch ON, as shown:

    upload-d6fc6ee4-e4a9-4775-bc78-5c3162d025df

    1. with the Recurring Enrollment switch ON, you'll see the scheduling options.
    2. Make any changes you want and select** CONFIRM**, or
    3. To cancel the recurring enrollment, turn the Recurring Enrollment switch to OFF, and then CONFIRM to close the pop-up.

    posted in Training & Enablement read more
  • support

    As a Manager, if you set up a recurring card enrollment for one of your Learners, then Pract.us will automatically start a new card on the schedule you choose.

    But what happens if the Learner's previous card is still active? Since a Learner can only have one active enrollment in a given card at any time, what will Pract.us do? There are two possibilities:

    1. Allow the Learner to continue working on the previous card, and delay the creation of the new card enrollment
    2. Cancel the Learner's current card and start the new one.

    If you want Option 1, then make sure the checkbox shown below is UNCHECKED. This gives priority to the current card, so that the new enrollment doesn't start until the current card is completed. Pract.us will check status every night at midnight and not start the next scheduled enrollment until the previous one is complete.

    upload-db83a131-ee1a-479d-b87f-5f950c95421b

    If you want Option 2, then make sure the checkbox is CHECKED. This gives priority to the new card, so that the next enrollment starts when scheduled even if it means a previous enrollment must be cancelled.

    posted in Announcements read more
  • support

    Workdays is now an option you can choose when setting up Reports (in your Profile) or Recurring Card Enrollments (if you are a Manager). Here's what it looks like in the Recurring Card Enrollment setup:

    upload-ae0d7e8b-7bc9-488c-b208-aa854fcf040a

    And here it is in the Reports set up:

    upload-44c9eaef-d525-4e68-8341-9229d2045b05

    For the Workdays choice to mean something, your Team Admin needs to choose the days of the week your team considers to be workdays. One set of workdays will apply to everyone on the Team.

    If you are a Team Admin, set up your workdays by going to Team Settings in the side menu and choosing Settings. Look for the following checkboxes about mid-way down the page:

    upload-69b7e938-c0cc-47a5-907a-a3d0e2df2d0e

    posted in Announcements read more
  • support

    Pract.us will alert you if you remove the Mentor role from a user and inadvertently leave one or more Skills without a Mentor. But with the new Mentor Inclusion Report, you can now see a detailed list of Skills where every Mentor is used, along with the total number of Mentors assigned to the Skill. This helps you know in advance, before removing a Mentor, which Skills are about to go Mentor-less and which will need replacements.

    As with all reports, the new Mentor Inclusion report is available in your Profile > My Reports.

    Included in app version 1.0.2.4.

    posted in Announcements read more
  • support

    Release 1.0.2.4 contains several enhancements designed to improve app performance, especially in older devices like smartphones and tablets. We hope you notice the difference!

    posted in Announcements read more
  • support

    This feature allows a manager to schedule a recurring enrollment for a specific card and learner based on a calendar schedule.

    To use, pick a card and select the Enroll button. Choose a learner to enroll from the list. So far, this is just like a normal manager-initiated enrollment.

    Here's the new part:

    • turn the "Recurring Enrollment" switch to "On"

    • Pick a date for the next card enrollment to start.

    • Pick a number for "Days until Due". This number defines how much time the learner will have to complete the card each time.

    • Pick a number for "Repeat Every". This number combines with the next selection to create the period of repetition

    • Select a unit of time from the "Time" drop-down.

    Note, by make the first enrollment in the future, you can effectively set up a card for delayed start.

    To edit a recurring enrollment while a card is not in progress, just return to the card and select Enroll to view and modify these options. To stop the recurring schedule and make sure no future cards start automatically, turn the "Recurring Enrollment" switch Off. You can't edit the schedule with a card already in progress, although you can always cancel the card and set up a recurring enrollment from scratch.

    Release: 1.0.1.3, 9/9/2016

    posted in Announcements read more
  • support

    Normally, learners must request enrollment to begin a card. The request goes to the learner's manager, who approves or rejects the enrollment. The learner's card doesn't actually start until this approval process is complete.

    Now, card authors can choose which card enrollments must use the normal approval process and which can start immediately any time a learner wants.

    To enable self-enrollment (which skips the approval process), the card author must first close a card and edit it. Near the top of the card banner is a switch labeled "Enable Self-Enrollment". Set the switch to "On", then save your changes and re-open the card. Now, learners see a "Start" button instead of the normal "Enroll" button when browsing the card catalog.

    Note, this self-enrollment switch is a "master" switch for the card, so everyone who sees the card will have the same option: either manager-approved enrollment or self-enrollment.

    When could this self-enrollment feature be useful to you? You may want to publish two similar version of a card. Learners use the mentor-supported, manager-approved version of a card when learning a function or role for the first time But later, when they need to perform the function, a self-enrollment card can serve as a sort of checklist or guide. The card still contains the skills and references, but the learner can start the card whenever they want, without needing manager approval.

    Release: 1.0.1.1, 9/1/2016

    posted in Announcements read more
  • support

    In previous versions of Pract.us, a Card Author needed to manually close and then re-open a Card in order for all recent Skill changes to "update" in the Card. This process was called "upgrading" the Card, and we intentionally made it a manual step to ensure Card Authors always had control over their Card contents.

    However, this caused some confusion, as Authors often expected that any Skill changes would automatically update open Cards, so that the next Learner to enroll would always get the most recent versions of the Skills contained in the cards.

    Accordingly, effective with this release, we have changed the Card upgrading behavior to be automatic. It's no longer necessary to manually close/re-open a Card in order to upgrade it to the current versions of its Skills. The Card upgrade process now happens automatically, as soon as a Skill is re-opened.

    As always, Cards that are already being worked on by Learners (we call these "in-flight" Cards) will not be altered by any changes that occur after enrollment. The upgrading process discussed above only refers to the Card version seen by the next Learner to enroll in that Card.

    Release: 0.9.8.1, 3/15/2016

    posted in Announcements read more
  • support

    The following list of system key words can now be customized for your Team:

    • Card
    • Skill
    • Reference
    • Learner
    • Mentor
    • Manager
    • Author
    • Admin

    A template is available at the bottom of the Team Settings page. You can enter both singular and plural versions of your preferred substitutes. Keep in mind that the Pract.us help and documentation resources will continue to use the standard set of words (those listed above), so members of your team may need to "translate" from these standard words to your custom set.

    Release: 0.9.8.2, 3/19/2016

    posted in Announcements read more
  • support

    If a Mentor rejects an email sign-off request, any comments he or she enters will be included in the email notification back to the Learner.

    Release: 0.9.7.8, 3/12/2016

    posted in Announcements read more
  • support

    Skills have a copy button that permits you to copy the contents of the Instructions field to memory so you can paste into another application.

    Release: 0.9.7.8, 3/12/2016

    posted in Announcements read more
  • support

    The email and phone info inside a contact popup window can now start a new email or call just by selecting them. Selecting an email address will tell your email client to create a new email to the addressee. Selecting a phone number will cause a mobile phone to dial the number. If you have a telephony application like Skype installed on your laptop or desktop computer, then it can make the call too.

    Release: 0.9.7.8, 3/12/2016

    posted in Announcements read more
  • support

    Your Profile page contains a new option to set a favorite default page. This is the page you'll see first after signing in to Pract.us. It's also the page you'll return to whenever you select the small white Pract.us icon in the upper left of your screen. It's sandwiched in between the menu icon on the left, and the search box on the right.

    The choices in the default page setting are based on your roles, so Managers (for example) will see different choices than Authors or Mentors.

    Release: 0.9.7.8, 3/12/2016

    posted in Announcements read more
  • support

    Learners have always been able to see Mentor contact info just by selecting the Mentor's avatar in a card or skill. Now, Mentors can do the same thing for Learners. When a Mentor views a sign-off request in their Mentor Queue, selecting a Learner's avatar will display the contact info popup.

    Release: 0.9.7.8, 3/12/2016

    posted in Announcements read more
  • support

    This document provides helpful hints and suggestions for Mentors.

    Tips for Successful Mentors.pdf

    posted in Training & Enablement read more
  • support

    You can now see their signoff approval history from within the Pract.us app (note: you'll only see this option if you have the Mentor role).

    1. From the black slide-out menu, choose Mentor.
    2. In the left-hand list header, choose History
    3. If you have approved any sign-off requests in the past, you should see them all listed in the left-hand column. The list includes sign-offs requested by any available method, including PIN.

    Rejected sign-offs do not appear on the History list because they aren't permanently rejected - Learners just need to prepare and re-request sign-off later. However, sign-off rejections do trigger notifications and are recorded in the Pract.us database, so full accounting of a rejection event is maintained.

    The Mentors Guide has been updated and is available here.

    version 0.9.7.0

    posted in Announcements read more
  • support

    As a Mentor, you've been chosen to be a subject matter expert for at least one skill in your Team.

    When a Learner has finished preparing for a skill, he or she may signal their preparedness by making the skill Ready. A Ready skill shows up on the Learner's special Ready List and it also triggers notifications when one of the Mentors on the Ready skill becomes available.

    Now, in the new Mentor View, you can see who's ready for any of the skills you can sign off.

    1. From the black slide-out menu, choose Mentor.
    2. In the left-hand list header, choose Ready
    3. You should see a list of skills that are ready for sign-off, as well as the specific Learners who own each skill.

    With this information, you can proactively reach out to a Learner and volunteer to help them complete the skill.

    For example, you are planning to perform a monthly maintenance check on a piece of gear tomorrow. This may be a good opportunity to train one of the new staff at the same time. By going to this Ready view, you can see if any Learners are ready for the skill. If so, you can reach out to them and invite them to join you. This is another way Pract.us can help organize and encourage on-the-job training!

    The Mentors Guide has been updated and is available here.

    version 0.9.7.0

    posted in Announcements read more
  • support

    When a Learner requests a skill sign-off from a Mentor using the eMail method, the Mentor can now view and approve/reject the request from within the Pract.us app (note: you'll only see this option if you have the Mentor role).

    1. From the black slide-out menu, choose Mentor.
    2. In the left-hand list header, choose Waiting
    3. If you have any sign-off requests waiting for your action, you should see them listed in the left-hand column (on a small screen device, the left-hand list is all you'll see until you select an item from it.)
    4. Select one of the requests and you'll see the full skill description as well as Approve and Reject buttons.
    5. Make your choice and enter an optional comment.

    Once you've chosen to approve or reject the request, the item should disappear from the Waiting list. Notifications will be sent and the Pract.us database will be updated just like any other sign-off action.

    The Mentors Guide has been updated and is available here.

    version 0.9.7.0

    posted in Announcements read more
  • support

    Previously, there were only two ways a Learner could start enrollment in a card:

    1. The Learner can request enrollment from his/her Manager
    2. The Manager can unilaterally enroll one of the Learners in his/her group

    Now there's a 3rd way: Team Admins can also unilaterally enroll any Learner in his/her Team, provided that Learner is in the same Field as the card.

    If you have the Team Admin role and want to enroll a Learner (perhaps to act on behalf of a Manager who is unavailable), go to the Learn view (the card catalog view), choose the card and select Enroll:

    12-22-2015 9-25-37 AM.jpg

    You'll see your own name listed first (you're still able to enroll yourself!) followed by all the other Learners in the card's Field. Select the Learner and enter the other fields as usual.

    Team Admins can only start new enrollments: if the Learner wants to extend or cancel the card later, the normal Manager approval process is still used. The Team Admin can't unilaterally extend or cancel cards.

    Version 0.9.5.6

    posted in Announcements read more
  • support

    When a Learner requests a Mentor's sign-off via email, the email the Mentor receives now includes the Learner's contact info (email address, phone, and mobile phone).

    Version 0.9.6.6

    posted in Announcements read more
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